When I read this exchange between an author and a reviewer on a public community blog, I was stunned, and a little fascinated:
The author refuses to acknowledge the points the reviewer (a volunteer) made, and soon became combative and even verbally abusive! It was a fascinating example of an emotional meltdown by a (fragile) author, and the resulting wave of community support for the attacked reviewer. Some commentators also worried that the tenor of the exchanges would reflect poorly on the perception of self-published authors in general, and reinforce a stigma against “indies” by the publishing industry.
I do not revel in the pain of others, but this author’s reaction to what seems to be fair criticism fascinated me in the same way that I’m fascinated by videos of fools injuring themselves undertaking ridiculously dangerous stunts, crashing their ATVs, or taking golf balls to the crotch. All these self-inflicted injuries to the ego and the flesh fall under the category of “EPIC FAIL”.
Now, it’s gone viral on Twitter…
So here are a couple of lessons that you can take away from the above example:
- If you can’t say something professional, say nothing at all: If you voluntarily submit your work to any kind of critique, always take reviews calmly and professionally! Learn from them. If you can’t do this, it’s better not to respond at all.
- Take responsibility for your words: Information and commentary published online may remain there indefinitely, or may be republished or syndicated continually. You words (or words that are electronically associated with your content or online identity) will be indexed by Google or any number of other search engines and propagation methods.
Bottom line: act like a pro, and you’ll be treated like one.